Customer Service Representative

Job Context

Javery Limited is seeking a Customer Service Representative to provide exceptional support to our clients. The ideal candidate will handle inquiries, resolve customer issues, and ensure a smooth and professional customer experience across our importation, logistics, and real estate services.
Job Responsibility
- Respond to customer inquiries via phone, email, and in-person interactions.
- Provide accurate information about our services and assist with bookings and transactions.
- Resolve customer complaints efficiently and professionally.
- Maintain customer records and track interactions to improve service delivery.
- Work closely with other departments to ensure seamless customer support.
- Follow up with clients to ensure satisfaction and build long-term relationships.
Educational Requirement
Experience Requirement
Previous experience in customer service or a related role.
Strong communication and interpersonal skills.
Ability to multitask and handle customer concerns with professionalism.
Proficiency in Microsoft Office and CRM software is a plus.
A customer-focused mindset with problem-solving abilities.

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